Online Reputation Management

Online Reputation Management

Our review management services will boost your brand’s online credibility. We do this by offering good examples of how to write good reviews and address bad ones. Encouraging your happy customers to write comments increases brand’s reputation and raises your SERP visibility.

At Sortod.io we claim to offer personalized social media strategies. And these are strategies that improve engagement, increase traffic and one’s presence among online worlds. But that's not all, we don’t only talk, our clients’ actual reviews are there, on what we subjectively do. Or you may even find some positive (or constructive) reviews of our platform if you are looking for that. As far as we are honest and transparent, every piece of feedback we get from our clients about our service is reviewed. The feedback tells us how we enabled the brands garner audiences for them, make more people follow them, and have meaningful conversations at all these platforms.
Everything is not 100 percent perfect when you strive for excellence. Some of these reviews were pain points from before we had a plan that wasn’t aligned with strategy, to having a negative tone on whatever content we presented. Comments such as these would be noted as we did the inevitable of tweaking and improving to our services. The trick is to keep learning from our mistakes through time and become what our customers need.

Striving for Social Media Excellence

Social Media Reputation Monitoring

Our social media reputation monitoring will allow you to stay ahead of potential issues. Mentions, reviews, feedback across different platforms, we keep track of it all so that you remain informed and responsive to your audience’s sentiment.

Review Response

Always keep a good image by responding to customer feedback in time. With our review response service, we make sure that positive and negative reviews are always treated professionally and reinforce the commitment that you give to the customer.

Review Generation

Generate strategic review to boost your brand’s visibility. Satisfied customers help you encourage them to leave positive reviews and build up your online reputation, as well as attracting new customers.

Strategy Development

Put together a customized social media strategy that will put your brand in an elevated position. We build custom plans that get you real growth on social media platforms while ensuring that you’re engaged effectively with your goals.

What Is Social Media Reputation Management?

Social Media Reputation Management is the act (aka the monitoring and managing) of your brand’s online presence on social media platforms. In today's world with social media as much as it is, customers and audiences use social media to air out opinions, share experiences and reach out to a business. How your brand's reputation on social media is the customer perspective, buying decisions and total trust of your brand.

Reputation management has to do with how you respond to your customers – whether they are happy or they are not happy; how you handle the crisis and don’t let the crisis define your brand. Also in this includes posting positive testimonials, replying to negative comments or reviews and always show that your brand values and customer satisfaction.

With reputation management using strategies, businesses can keep their reputation in good shape, develop trust for their audience, and have more credibility. In addition, it assists in minimising any negative publicity or terrible content’s damaging effect on your company’s fixed value over time.

Key aspects include:

Monitoring conversations: Mention checking, comments checking, and reviews checking are being done regularly on social platforms.
Responding to feedback: Responding quickly and positively to positive feedback, as well as quickly and unfavourably to negative feedback: both to convey that you recognise and value the importance of customer input.
Handling crises: Assimíl and managing the social media controversies it reveals, especially if it results in a bad press or negative publicity.
Building a positive brand image: Convincing users to spread the word about the product you’re selling and making sure your social is aligned with your efforts on quality.

Putting in place a solid social media reputation management plan would allow businesses to reactively curate the conversation around their brand online, maintain a strong, trustworthy presence online and a good reputation.